Privacy Policy:

 

We respect & keep our website visitor’s privacy safe & secure. This page defines how we treat your personal information.  We use cookies on this website to make sure you get the best experience when you visit us. By continuing to stay on our site, you are giving us consent for using cookies in accordance with this privacy policy. 

 

We may collect and store some of the following personal information:

 

• Information about your computer & network (IP  Address), your location (if turned ON), browser type, traffic patterns, time duration while visiting our site, links clicked as well as page views.

 

• Any request, booking or other type of interaction between you and our organization including any information relating to any purchases that you make of our services or products (such as booking cleaning services through Expert Cleaners).

 

• Information that you provide us for the purpose of registering, signing up, email notifications, subscribing to our website services and/or newsletters (including your name, email address and address). Including any other information that you decide to send to us (E.g: Contact Number/Whatsapp).

 

• If you’re using our services entering someone else’s information, you must have that person’s consent while using our services.

 

• Your transactional details or Debit/Credit card’s information will not be stored, shared, sold, rented or leased to any third parties.

 

1- Cookies:

 

Cookies are used by most websites to help personalize user experience. Users can set their browsers to notify them about receiving a cookie, or they can refuse cookies altogether. If cookies are not accepted, some functionality on the website may be limited. We use Google Analytics for this purpose and its Privacy Policy can be found here: http://www.google.com/privacypolicy.html.

​

 

2- About your personal information:

 

• We will never sell any of your personal information to third-parties so you can feel safe using our services. We may use your personal information for the following purposes:

 

• Customizing the website, for your better browsing experience.

 

• Enabling you to use or purchase our website services. Providing you aggregated statements and invoices to collect the services fee.

 

• We may send email notifications, our newsletter and other promotional offers to keep you updated on our new products, services or deals that we think would be relevant based on your interests.

 

• You can always rely on our Customer Service Team to deal with enquiries and complaints made by you or about you relating to the website; to keep your privacy secure; and to prevent fraud.

 

• We have a strict privacy policy and we never sell any of our client's information or pass it to anyone. so, rest assured that all data you provide us is safe and sound with the Expert Cleaner’s Company. Your payment options are secure through our trusted online provider. All transactions during checkout are handled entirely by Checkout. 

 

You can review their privacy policy here: https://www.checkout.com/legal/privacy-policy. It means they manage your private data from the time of transaction until completion of purchase. Ensuring total protection from point of entry onwards. In addition, Expert Cleaner’s handles debit/credit card details internally and does not store any details on its own servers or pass these onto third parties in any way, shape or form.

​

​

3- Release:

 

We may reveal your personal details to any of our trusted employees, officers, agents or suppliers who have a necessary need in order to fulfill the essential functions of the organization/company. In addition they may access your info if there is a legal requirement to do so, for example a demand from law enforcement. Also, in case of following demands:

 

• When it is necessary to enforce or defend our legal rights.

 

• When we are asked by court or legal authorities for your personal information during any kind of dispute resolution procedure.

 

• When we are asked for this information by credit agencies - in order to determine risk levels.

 

Note: Our privacy policy is very strict & we will never share your personal information with any third parties.

​
 

4- International Transaction/Data Movement:

 

Any information you give us may be stored and processed in any country where we operate. If you choose to use our services, you are consenting to have your information stored. Furthermore, whatever you submit or publish on our website may be available online. We are not responsible for the privacy policies and practices of third party sites, even if you access them using links from our website.

​

 

5- Safety of your personal data:

 

In order to provide a safe and secure user experience, we take the necessary precautions as required so your personal information is protected from unauthorized access. When you choose our services, your information will be stored on secure (password & firewall protected) servers. It’s important to understand that the anonymous nature of communication over "the Internet" may be inadequate for conveying the confidential nature and extent of information you may provide us. Expert cleaners have taken every precaution to ensure the security of our services and all our user’s data on our end, but Expert cleaners cannot guarantee the security and privacy of personal information via this medium.

​

 

6- Privacy Revision:

 

We reserve the right to change, amend or update this privacy policy. You should check back to see if there are any changes so that you can stay up-to-date with the latest information. Also, we may send you email notifications about policy changes.

​
 

Principle:

 

Users can ask us to provide them with any personal information we hold about them.

 

• You are required to provide proof of your identity by sending with your application one of the following applicable documents showing the full name of the shareholder(s): for example, a certified photocopy of a passport or an original document issued by a bank or concerned company.

 

• We will hold onto your personal information in a responsible manner and won't share it with anyone else unless we're otherwise permitted to by law. 

 

• You may choose to opt-out of the way we use and collect your personal information for advertising purposes by sending an email to wecare@xyz.com.

 

Third Party Clients:

 

You may find external links on this website. Expert Cleaners is not responsible for the content, privacy policy, or practices of any third-party websites.

​
 

Information Correction:

 

If you have any questions or need to update your information with us, our customer service team is always available for you.

 

​

Data Reserves:

 

We collect information about you when you use our services. This includes your name, email address, phone number, billing address & location. We need to know these details so we can arrange our services for you. In case you want us to delete your personal information, you can send us an email requesting deletion at: wecare@xyz.com.